San Antonio Express-News: Line busy* call ** -** times still busy* paper...
A San Antonio Express-News customer review by GetHuman user ~Jo from November 22nd, 2017
Background on ~Jo's case
GetHuman: ~Jo - can you tell our other San Antonio Express-News customers when your case took place?
~Jo: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to San Antonio Express-News, and if so, how?
GetHuman: And which of these common San Antonio Express-News customer issues best describes the reason you wanted to talk to them?
(Shows ~Jo a list of common San Antonio Express-News problems)
~Jo: "Lower my bill" was why I was trying to call.
~Jo's review of San Antonio Express-News customer service
GetHuman: So how would you sum up your experience for GetHuman's San Antonio Express-News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jo: Line busy* call ** -** times still busy* paper is not delivered until we complain this has been going on for a week.
GetHuman: Let's quantify your experience contacting San Antonio Express-News. On a scale of 1 to 5, how easy is it go get help on a San Antonio Express-News problem?
~Jo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jo: I'd give them a one out of five on communication.
GetHuman: And what about San Antonio Express-News's ability to quickly and effectively address your problem?
~Jo: For that I would say two out of five.
GetHuman: And finally- any advice for other San Antonio Express-News customers?
~Jo: Call them early in the day or late. Don't forget any personal or account information you might need for San Antonio Express-News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jo taken from his San Antonio Express-News customer service problem that occurred on November 14th, 2017.