San Antonio Express-News: They'll tell you what you want to hear on the p...
A San Antonio Express-News customer review by GetHuman user ~ticked-off customer from November 23rd, 2017
Background on ~ticked-off customer's case
GetHuman: ~ticked-off customer - can you tell our other San Antonio Express-News customers when your case took place?
~ticked-off customer: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to San Antonio Express-News, and if so, how?
GetHuman: And which of these common San Antonio Express-News customer issues best describes the reason you wanted to talk to them?
(Shows ~ticked-off customer a list of common San Antonio Express-News problems)
~ticked-off customer: "Cancel subscription" was why I was trying to call.
~ticked-off customer's review of San Antonio Express-News customer service
GetHuman: So how would you sum up your experience for GetHuman's San Antonio Express-News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ticked-off customer: They'll tell you what you want to hear on the phone, but they'll still ***** up your account beyond repair. You have to keep track of everything or they will steal your money.
GetHuman: Let's quantify your experience contacting San Antonio Express-News. On a scale of 1 to 5, how easy is it go get help on a San Antonio Express-News problem?
~ticked-off customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ticked-off customer: I'd give them a one out of five on communication.
GetHuman: And what about San Antonio Express-News's ability to quickly and effectively address your problem?
~ticked-off customer: For that I would say one out of five.
GetHuman: And finally- any advice for other San Antonio Express-News customers?
~ticked-off customer: Call them early in the day or late. Don't forget any personal or account information you might need for San Antonio Express-News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ticked-off customer taken from his San Antonio Express-News customer service problem that occurred on November 21st, 2017.