San Antonio Express-News: We did not recieve our paper* I tried your"auto...
A San Antonio Express-News customer review by GetHuman user ~? from November 9th, 2017
Background on ~?'s case
GetHuman: ~? - can you tell our other San Antonio Express-News customers when your case took place?
~?: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to San Antonio Express-News, and if so, how?
GetHuman: And which of these common San Antonio Express-News customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common San Antonio Express-News problems)
~?: "Cancel subscription" was why I was trying to call.
~?'s review of San Antonio Express-News customer service
GetHuman: So how would you sum up your experience for GetHuman's San Antonio Express-News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: We did not recieve our paper* I tried your"automated" service and was told it could not help me, to talk to an agent that wasn't there because it was a weekend. I tried later with the same results. We are unable to contact you tomorrow since it will be Sunday. This is a load of ****. What if I delayed my payment because it was the weekend. I am not happy!
GetHuman: Let's quantify your experience contacting San Antonio Express-News. On a scale of 1 to 5, how easy is it go get help on a San Antonio Express-News problem?
~?: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a three out of five on communication.
GetHuman: And what about San Antonio Express-News's ability to quickly and effectively address your problem?
~?: For that I would say two out of five.
GetHuman: And finally- any advice for other San Antonio Express-News customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for San Antonio Express-News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his San Antonio Express-News customer service problem that occurred on November 8th, 2017.