Santa Clara Valley Medical Center: Customer services here is horrible. When I call...
A Santa Clara Valley Medical Center customer review by GetHuman user ~CalKel from November 15th, 2017
Background on ~CalKel's case
GetHuman: ~CalKel - can you tell our other Santa Clara Valley Medical Center customers when your case took place?
~CalKel: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Santa Clara Valley Medical Center, and if so, how?
GetHuman: And which of these common Santa Clara Valley Medical Center customer issues best describes the reason you wanted to talk to them?
(Shows ~CalKel a list of common Santa Clara Valley Medical Center problems)
~CalKel: "None of those really matches why I wanted to call Santa Clara Valley Medical Center that day." was why I was trying to call.
~CalKel's review of Santa Clara Valley Medical Center customer service
GetHuman: So how would you sum up your experience for GetHuman's Santa Clara Valley Medical Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CalKel: Customer services here is horrible. When I called the customer service line, the person who answered the phone had a very bad attitude. Her name is Lori. And she hung up on me! I cannot believe what a bad customer service that are providing. They don't care about the complaints or their patients. Stay away if you can!
GetHuman: Let's quantify your experience contacting Santa Clara Valley Medical Center. On a scale of 1 to 5, how easy is it go get help on a Santa Clara Valley Medical Center problem?
~CalKel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CalKel: I'd give them a one out of five on communication.
GetHuman: And what about Santa Clara Valley Medical Center's ability to quickly and effectively address your problem?
~CalKel: For that I would say two out of five.
GetHuman: And finally- any advice for other Santa Clara Valley Medical Center customers?
~CalKel: Call them early in the day or late. Don't forget any personal or account information you might need for Santa Clara Valley Medical Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CalKel taken from his Santa Clara Valley Medical Center customer service problem that occurred on November 11th, 2017.
Santa Clara Valley Medical Center
1.00 of 5 stars | 1 reviews
~CalKel's Santa Clara Valley Medical Center Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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