Sears Delivery: I AM SO SAD. AND DEVASTATED. I will never, in m...
A Sears Delivery customer review by GetHuman user ~ROLI from November 23rd, 2017
Background on ~ROLI's case
GetHuman: ~ROLI - can you tell our other Sears Delivery customers when your case took place?
~ROLI: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~ROLI a list of common Sears Delivery problems)
~ROLI: "Change Delivery" was why I was trying to call.
~ROLI's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ROLI: I AM SO SAD. AND DEVASTATED. I will never, in my life, go back to sears. They lost me. I lost so much money and time because of them, I feel like crying, I'm devastated. Here is what happened: called sears * times to ask if I can be ***% sure that I would get my mattress by Aug *. I told them that if we do not get it I won't have where and how to sleep (we moved from the east coast to LA). They told me I can count on it. On the morning of the scheduled delivery I called again. The guy at customer service wasn't very nice. I told them that they are over an hour late and he said that I should ignore the time frame for the delivery, but be sure that the mattress would get to my place by that evening. After they were * hours late, it was night already, I called them. They put me on a long hold after promising to check. The line was disconnected. I called again cause she didn't get back to me. THEN - they tell me I will not get the mattress tonight or in the next couple of days. Where would
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~ROLI: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ROLI: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~ROLI: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~ROLI: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ROLI taken from his Sears Delivery customer service problem that occurred on November 13th, 2017.