Sears Delivery: Ordered a washing machinedelivery was timely...
A Sears Delivery customer review by GetHuman user ~grglga from November 6th, 2017
Background on ~grglga's case
GetHuman: ~grglga - can you tell our other Sears Delivery customers when your case took place?
~grglga: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~grglga a list of common Sears Delivery problems)
~grglga: "Update Account Info" was why I was trying to call.
~grglga's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grglga: Ordered a washing machinedelivery was timely. They were supposed to install it but did not. They cut the outflow hose and then told me I had to buy the parts to extend it, as well as the inger intake hoses. They left after * trips to HD it leaked unnoticed and we got mold. Afer ** calls someone came out and fixed it a week later. I was to to call the Sears INS. comapny for the mold problem, they hung up on me after blaming me. Please buy from a local company that provides a good installation.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~grglga: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grglga: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~grglga: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~grglga: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grglga taken from his Sears Delivery customer service problem that occurred on October 27th, 2017.