Sears Delivery: Repeatedly stated they could not track my order...
A Sears Delivery customer review by GetHuman user ~anonymous from November 28th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Sears Delivery customers when your case took place?
~anonymous: Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Sears Delivery problems)
~anonymous: "Update Account Info" was why I was trying to call.
~anonymous's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Repeatedly stated they could not track my order, even though I gave them my order number. Stated they could not let me speak to a supervisor. Stated I needed a salescheck number to track my order. Stated they weren't allowed to tell me where they are located (sounded like they were from Phillippines). Told me a supervisor would call me back within * hours, but noone ever called back. All I wanted was to change delivery date.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Sears Delivery customer service problem that occurred on November 26th, 2017.