Sears Delivery: Was given a set delivery window time of **am to...
A Sears Delivery customer review by GetHuman user ~Kelliannew from November 28th, 2017
Background on ~Kelliannew's case
GetHuman: ~Kelliannew - can you tell our other Sears Delivery customers when your case took place?
~Kelliannew: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Kelliannew a list of common Sears Delivery problems)
~Kelliannew: "Complaint" was why I was trying to call.
~Kelliannew's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kelliannew: Was given a set delivery window time of **am to **pm, ****, for a refidgerator. I emptied all food and put it in coolers to be prepar*d for when they came. They never showed up, i called * times and was given the same response (all by people who speak broken english with heavy accents) stating they contacted the delivery mgr and i would receive a call back. Yeah, that never happened. I called AGAIN at *pm and was told they were running late and they refused to deliver to me (even though i had a set delivery time THEY blew off), and said that they did not have time to deliver before their shift end and that i would have to wait another week, ****, for delivery in my area. I called the attorney general on this issue. The delivery manager was supposed to call me to schedule delivery for today, ****, and i never received a call. Attorney general's office is calling me monday morning to make sure they followed through with what they told her they were going to do. They have not followed thr
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Kelliannew: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kelliannew: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Kelliannew: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Kelliannew: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kelliannew taken from his Sears Delivery customer service problem that occurred on November 20th, 2017.