Sears Delivery: apparently these comments are never read as I h...
A Sears Delivery customer review by GetHuman user ~gmell46 from November 2nd, 2017
Background on ~gmell46's case
GetHuman: ~gmell46 - can you tell our other Sears Delivery customers when your case took place?
~gmell46: Yeah. It was evening, on October 26th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~gmell46 a list of common Sears Delivery problems)
~gmell46: "Make a purchase" was why I was trying to call.
~gmell46's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gmell46: apparently these comments are never read as I have the same complaints as buyers who entered their complaints *-* MONTHS AGO. Same problems - dishwasher*microwave not in warehouse so can't be delivered - but when they are available Sears only delivers to Warner NH on Saturday - since I'm not available the next Saturday and since it was THERE *****-UP, I suggested they deliver some other day - waiting to see that happen. Also waited **-** minutes for a Supervisor to come on the line - never did. After second call was told Supervisor would call me - NEVER DID. SUGGEST THIS ENTIRE DEPARTMENT BE FIRED AND REPLACED BY THOSE THAT HAVE A CLUE AS TO WHAT CUSTOMER SERVICE IS ALL ABOUT !!!!!
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~gmell46: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gmell46: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~gmell46: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~gmell46: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gmell46 taken from his Sears Delivery customer service problem that occurred on October 26th, 2017.