Sears Delivery: first call did not work, held on line for ** mi...
A Sears Delivery customer review by GetHuman user ~Nick from November 14th, 2017
Background on ~Nick's case
GetHuman: ~Nick - can you tell our other Sears Delivery customers when your case took place?
~Nick: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Nick a list of common Sears Delivery problems)
~Nick: "Setup Delivery" was why I was trying to call.
~Nick's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nick: first call did not work, held on line for ** min, no one ever picked up.*Second call same effects, but waited * min.*Third call no answer after automated pick-up, response options did not work.*Fourth call same as above (third call)*Fifth call, human answered after * min wait period, sounded like they had English as a second language. Must have been some overseas low-cost-low-knowledge call center.*asked about delivery time tomorrow. They knew nothing and could not help. Told me I needed to wait for them to call me and tell me when they would deliver. So we are now unable to plan or weekend, because we need to wait for them to call us and tell us when they will come by.*Very frustrating: No wonder they are doing so poorly in the market. There is a very good reason (read above).*On the good side, they did sell me the washer and drier I wanted and it was at a very good price (LG *.* gas washer and dryer) less than $**** each and everyone else wanted a bit more. So price was great, avai
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Nick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nick: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Nick: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Nick: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nick taken from his Sears Delivery customer service problem that occurred on November 7th, 2017.