I think sears has gone down the drain. There c...
A Sears customer review by GetHuman user ~big moma from November 18th, 2017
Background on ~big moma's case
GetHuman: ~big moma - can you tell our other Sears customers when your case took place?
~big moma: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~big moma a list of common Sears problems)
~big moma: "Warranty claim" was why I was trying to call.
~big moma's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~big moma: I think sears has gone down the drain. There customer service is not one bit helpful or friendly....
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~big moma: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~big moma: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~big moma: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~big moma: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~big moma taken from his Sears customer service problem that occurred on November 12th, 2017.