Sears: Overcharged on parts for a repair. Looked up pr...
A Sears customer review by GetHuman user ~SHAMEonSEARS from November 24th, 2017
Background on ~SHAMEonSEARS's case
GetHuman: ~SHAMEonSEARS - can you tell our other Sears customers when your case took place?
~SHAMEonSEARS: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~SHAMEonSEARS a list of common Sears problems)
~SHAMEonSEARS: "Track order" was why I was trying to call.
~SHAMEonSEARS's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHAMEonSEARS: Overcharged on parts for a repair. Looked up price on Sears Parts Dept. Cust service put me on hold and then I was disconnected after waiting from ** minutes to over an hour. I call everyday and the same thing happens. DO NOT BUY FROM SEARS. The Sears in Oregon at Gateway Mall is horrible. Do not trust Stephanie in Appliances, Kathy in Del and Recovery or any of the managers. They do not return calls or resolve any issues. I have documents to back up my statements.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~SHAMEonSEARS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHAMEonSEARS: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~SHAMEonSEARS: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~SHAMEonSEARS: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHAMEonSEARS taken from his Sears customer service problem that occurred on November 21st, 2017.