Shaw Communications: I was on hold for hours, finally got a new digi...
A Shaw Communications customer review by GetHuman user ~Mike from November 7th, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other Shaw Communications customers when your case took place?
~Mike: Yes I can. It was evening, on November 2nd.
GetHuman: Did you reach out to Shaw Communications, and if so, how?
GetHuman: And which of these common Shaw Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common Shaw Communications problems)
~Mike: "Service problem" was why I was trying to call.
~Mike's review of Shaw Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Shaw Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: I was on hold for hours, finally got a new digital tv box, * weeks later after waiting the ** min. for it to upload it didnt work phoned shaw help line did every thing the recording said. Went on line and unable to access activation site. We have been shaw customers for years now have always paid our bills have H.D. tv and high speed internet. Is this how we are suposed to be treated?
GetHuman: Let's quantify your experience contacting Shaw Communications. On a scale of 1 to 5, how easy is it go get help on a Shaw Communications problem?
~Mike: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about Shaw Communications's ability to quickly and effectively address your problem?
~Mike: For that I would say one out of five.
GetHuman: And finally- any advice for other Shaw Communications customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for Shaw Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his Shaw Communications customer service problem that occurred on November 2nd, 2017.