Shentel: Excellent! Fix my problems with my air card qui...
A Shentel customer review by GetHuman user ~asecret540 from November 15th, 2017
Background on ~asecret540's case
GetHuman: ~asecret540 - can you tell our other Shentel customers when your case took place?
~asecret540: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Shentel, and if so, how?
GetHuman: And which of these common Shentel customer issues best describes the reason you wanted to talk to them?
(Shows ~asecret540 a list of common Shentel problems)
~asecret540: "Complaint" was why I was trying to call.
~asecret540's review of Shentel customer service
GetHuman: So how would you sum up your experience for GetHuman's Shentel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~asecret540: Excellent! Fix my problems with my air card quickly and efficiently. Very personable staff! GREAT WORK!
GetHuman: Let's quantify your experience contacting Shentel. On a scale of 1 to 5, how easy is it go get help on a Shentel problem?
~asecret540: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~asecret540: I'd give them a four out of five on communication.
GetHuman: And what about Shentel's ability to quickly and effectively address your problem?
~asecret540: For that I would say three out of five.
GetHuman: And finally- any advice for other Shentel customers?
~asecret540: Call them early in the day or late. Don't forget any personal or account information you might need for Shentel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~asecret540 taken from his Shentel customer service problem that occurred on November 12th, 2017.
Shentel
3.00 of 5 stars | 1 reviews
~asecret540's Shentel Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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