Shimano: The young man explained that I would need to up...
A Shimano customer review by GetHuman user ~Bikeman161 from November 23rd, 2017
Background on ~Bikeman161's case
GetHuman: ~Bikeman161 - can you tell our other Shimano customers when your case took place?
~Bikeman161: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Shimano, and if so, how?
GetHuman: And which of these common Shimano customer issues best describes the reason you wanted to talk to them?
(Shows ~Bikeman161 a list of common Shimano problems)
~Bikeman161: "Complaint" was why I was trying to call.
~Bikeman161's review of Shimano customer service
GetHuman: So how would you sum up your experience for GetHuman's Shimano customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bikeman161: The young man explained that I would need to update firmware, for D-fly to connect to Garmin****. He also told me how to check battery level on my Dura Ace Di*. Just hold any of the * gear switches in for * sec. and the green light at junction A will show.
GetHuman: Let's quantify your experience contacting Shimano. On a scale of 1 to 5, how easy is it go get help on a Shimano problem?
~Bikeman161: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bikeman161: I'd give them a four out of five on communication.
GetHuman: And what about Shimano's ability to quickly and effectively address your problem?
~Bikeman161: For that I would say five out of five.
GetHuman: And finally- any advice for other Shimano customers?
~Bikeman161: Call them early in the day or late. Don't forget any personal or account information you might need for Shimano to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bikeman161 taken from his Shimano customer service problem that occurred on November 20th, 2017.
Shimano
4.00 of 5 stars | 3 reviews
~Bikeman161's Shimano Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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