Shire Pharmaceuticals: CLAIMS NO CHANGE IN QUALITY OF EFFECTIVENESS OF...
A Shire Pharmaceuticals customer review by GetHuman user ~dee from November 9th, 2017
Background on ~dee's case
GetHuman: ~dee - can you tell our other Shire Pharmaceuticals customers when your case took place?
~dee: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to Shire Pharmaceuticals, and if so, how?
GetHuman: And which of these common Shire Pharmaceuticals customer issues best describes the reason you wanted to talk to them?
(Shows ~dee a list of common Shire Pharmaceuticals problems)
~dee: "None of those really matches why I wanted to call Shire Pharmaceuticals that day." was why I was trying to call.
~dee's review of Shire Pharmaceuticals customer service
GetHuman: So how would you sum up your experience for GetHuman's Shire Pharmaceuticals customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dee: CLAIMS NO CHANGE IN QUALITY OF EFFECTIVENESS OF VYVANSE, EVEN THO PRODUCT IS NOT AS DESCRIBED IN LITERATURE AS "A WHITE TO OFF-WHITE POWDER SOLUBLE IN WATER". INSIDE OF THE CAPSULE IS NOW A PELLET THAT IS DOES NOT READILY DISSOLVE IN WATER AND IS NOT AT ALL EFFECTIVE.
GetHuman: Let's quantify your experience contacting Shire Pharmaceuticals. On a scale of 1 to 5, how easy is it go get help on a Shire Pharmaceuticals problem?
~dee: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dee: I'd give them a five out of five on communication.
GetHuman: And what about Shire Pharmaceuticals's ability to quickly and effectively address your problem?
~dee: For that I would say five out of five.
GetHuman: And finally- any advice for other Shire Pharmaceuticals customers?
~dee: Call them early in the day or late. Don't forget any personal or account information you might need for Shire Pharmaceuticals to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dee taken from his Shire Pharmaceuticals customer service problem that occurred on November 1st, 2017.
Shire Pharmaceuticals
5.00 of 5 stars | 4 reviews
~dee's Shire Pharmaceuticals Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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