Simple Mobile: Called repeatedly and could not reach a live pe...
A Simple Mobile customer review by GetHuman user ~Customer Service Upgrade from November 16th, 2017
Background on ~Customer Service Upgrade's case
GetHuman: ~Customer Service Upgrade - can you tell our other Simple Mobile customers when your case took place?
~Customer Service Upgrade: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer Service Upgrade a list of common Simple Mobile problems)
~Customer Service Upgrade: "Complaint" was why I was trying to call.
~Customer Service Upgrade's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer Service Upgrade: Called repeatedly and could not reach a live person. Once I was able to reach someone, I was transferred to another department that was unable to help with a payment discrepancy. After being told that my problem would be resolved within **mins and disconnected by several reps. The issue still has not been resolved.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Customer Service Upgrade: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer Service Upgrade: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Customer Service Upgrade: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Customer Service Upgrade: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer Service Upgrade taken from his Simple Mobile customer service problem that occurred on November 12th, 2017.