Simple Mobile: Scam and then scam again. Worst of the worst ne...
A Simple Mobile customer review by GetHuman user ~Bat 55 from November 4th, 2017
Background on ~Bat 55's case
GetHuman: ~Bat 55 - can you tell our other Simple Mobile customers when your case took place?
~Bat 55: Yes. It was morning, on November 3rd.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Bat 55 a list of common Simple Mobile problems)
~Bat 55: "Overcharge/Strange charge" was why I was trying to call.
~Bat 55's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bat 55: Scam and then scam again. Worst of the worst next to the AT& u know who. If their tech support could speak english, you would find out that nothing is as it seems. I have** hours left on my air time before I ** them. Be fore warned. They ****
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Bat 55: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bat 55: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Bat 55: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Bat 55: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bat 55 taken from his Simple Mobile customer service problem that occurred on November 3rd, 2017.