Simple Mobiles is company that dont provide for...
A Simple Mobile customer review by GetHuman user ~eric r from November 22nd, 2017
Background on ~eric r's case
GetHuman: ~eric r - can you tell our other Simple Mobile customers when your case took place?
~eric r: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~eric r a list of common Simple Mobile problems)
~eric r: "Setup service" was why I was trying to call.
~eric r's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eric r: Simple Mobiles is company that dont provide for what they saying they do. IF u want unlimited data used. dont go with simple mobile. i was in the $** plan it only last me a week and then i dint had internet, when i say didnt i meant did not had internet. so i set up my phone to check how many gb was using. I pay for the $** plan which is *gb, in a week later no internet i check my phone and it say that i only had used *.*gb. so they ripp me off *.*gb. i call they gave me a whole lot nonsense. so people i recommended metro pcs ** dollar cover you for the whole month with no issue. also i had phone which i couldnt use internet, in a week i recieve a message saying that i was over abusing data plan. Funny thing i call and explain that how can be using internet and abusing thieR term and condition when my phone wont even let used internet. they states that a computer carculate the using. so please dont go with simpple mobile.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~eric r: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eric r: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~eric r: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~eric r: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eric r taken from his Simple Mobile customer service problem that occurred on November 21st, 2017.