Simple Mobile: So I paid my phone bill and for one they charge...
A Simple Mobile customer review by GetHuman user ~zarina richardson from November 13th, 2017
Background on ~zarina richardson's case
GetHuman: ~zarina richardson - can you tell our other Simple Mobile customers when your case took place?
~zarina richardson: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~zarina richardson a list of common Simple Mobile problems)
~zarina richardson: "Lost or Stolen Phone" was why I was trying to call.
~zarina richardson's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zarina richardson: So I paid my phone bill and for one they charged me twice. When calling for them to put the money back in my account they said I could not get my money back * ** days, so they took my money in less than ** seconds and wont give it back for ** days wth.....uhg....aaaaaaahhhh
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~zarina richardson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zarina richardson: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~zarina richardson: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~zarina richardson: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zarina richardson taken from his Simple Mobile customer service problem that occurred on November 10th, 2017.