Simple Mobile: words cannot describe the enormity of how terri...
A Simple Mobile customer review by GetHuman user ~tizzzzzzzz from November 16th, 2017
Background on ~tizzzzzzzz's case
GetHuman: ~tizzzzzzzz - can you tell our other Simple Mobile customers when your case took place?
~tizzzzzzzz: Sure. It was morning, on November 7th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~tizzzzzzzz a list of common Simple Mobile problems)
~tizzzzzzzz: "Device Support" was why I was trying to call.
~tizzzzzzzz's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tizzzzzzzz: words cannot describe the enormity of how terrible the customer service is. i spent a ******* hour and a half of my life being tossed around a bunch of idiots who dont know what the **** they are doing. i mean they are not paid to ******* fly rockets or do math, they are just there to help people with the simple task of helping people with their phones, a task that even a brainless monkey can manage, but somehow they cant handle this oh so simple task. i mean why the **** do they have this customer service number if they have neanderthals on the other end?
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~tizzzzzzzz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tizzzzzzzz: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~tizzzzzzzz: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~tizzzzzzzz: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tizzzzzzzz taken from his Simple Mobile customer service problem that occurred on November 7th, 2017.