Singapore Airlines: Could not resolve my ticket date change issue d...
A Singapore Airlines customer review by GetHuman user ~none from November 22nd, 2017
Background on ~none's case
GetHuman: ~none - can you tell our other Singapore Airlines customers when your case took place?
~none: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Singapore Airlines, and if so, how?
GetHuman: And which of these common Singapore Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~none a list of common Singapore Airlines problems)
~none: "Flight delayed" was why I was trying to call.
~none's review of Singapore Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Singapore Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none: Could not resolve my ticket date change issue due to medical emergency (with Doctor Note). Got an explanation that if you book you tickets thro Travel Agent. Only Travel Agent can help you at this point.
GetHuman: Let's quantify your experience contacting Singapore Airlines. On a scale of 1 to 5, how easy is it go get help on a Singapore Airlines problem?
~none: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none: I'd give them a four out of five on communication.
GetHuman: And what about Singapore Airlines's ability to quickly and effectively address your problem?
~none: For that I would say three out of five.
GetHuman: And finally- any advice for other Singapore Airlines customers?
~none: Call them early in the day or late. Don't forget any personal or account information you might need for Singapore Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none taken from his Singapore Airlines customer service problem that occurred on November 17th, 2017.