Sirius/XM: I called to have my XM Radio activated on my ne...
A Sirius/XM customer review by GetHuman user ~Infiniti Q50S from November 17th, 2017
Background on ~Infiniti Q50S's case
GetHuman: ~Infiniti Q50S - can you tell our other Sirius/XM customers when your case took place?
~Infiniti Q50S: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Infiniti Q50S a list of common Sirius/XM problems)
~Infiniti Q50S: "Cancel My Services" was why I was trying to call.
~Infiniti Q50S's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Infiniti Q50S: I called to have my XM Radio activated on my new Infiniti Q**S and the first person I spoke to offered me after the first * months a subscription of $**.** for * mos. Then the annual rate was to be $***.** minus **% for a second car. I agreed. Then I was told that I would be transferred to Costumer Service for activation. Not only did your representative refuse to give me this offer, she had no idea about it and claimed that I was not entitled to it. When she asked the forth time "what is your concern" and I told her for the forth time that I wanted to activate the * month Free Trial, she claimed she didn't understand. At that point I was totally fed-up and told her that I didn't want XM Radio. This isn't the first time that I have language problems with your people. My name is Dr. Frank Loccke at **** Kippen Dr, East Amherst, NY *****. My phone number is ***-***-****, my e-mail is "*****@***.com." This incident will be reported directly to Infiniti and I wil
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Infiniti Q50S: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Infiniti Q50S: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Infiniti Q50S: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Infiniti Q50S: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Infiniti Q50S taken from his Sirius/XM customer service problem that occurred on November 13th, 2017.