Sirius/XM: I recently purchased a home docking station for...
A Sirius/XM customer review by GetHuman user ~Sean K from November 19th, 2017
Background on ~Sean K's case
GetHuman: ~Sean K - can you tell our other Sirius/XM customers when your case took place?
~Sean K: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Sean K a list of common Sirius/XM problems)
~Sean K: "Recover Account" was why I was trying to call.
~Sean K's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sean K: I recently purchased a home docking station for my Stratus five radio. Today after I went to set up the unit I discovered that the supplied power cord was not compatible with the docking station. I decided to give seriously call and inform them of this issue. I waited for around four minutes before the first agent come on the phone. This agent have a very very difficult time understanding that the issue was in the package material that I had received and not in my Stratus five radio incompatibility with the new unit I had ordered. This agents name I cannot remember but I'm sure it was fabricated anyway so that doesn't matter. After some slight confusion on the whole situation I was sent to the technical department to see if they could help me. The technical agents name was Jasmine. Jasmine was quite rude when basically insulting me, and insisting the fact that I didn't know I was talking about and that this probably all had something to do with my radio and what I ordered being the wro
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Sean K: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sean K: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Sean K: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Sean K: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sean K taken from his Sirius/XM customer service problem that occurred on November 10th, 2017.