Sirius/XM: We've been XM customers for eight years and now...
A Sirius/XM customer review by GetHuman user ~Angry Customer from November 15th, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other Sirius/XM customers when your case took place?
~Angry Customer: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common Sirius/XM problems)
~Angry Customer: "Change Services" was why I was trying to call.
~Angry Customer's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: We've been XM customers for eight years and now its SiriusXM. These people can't speak decent English and the "rules" are so restrictive. The people at XM were nice, helpful and willing to work with you. The people at SiriusXM are rude, it's always "No we can't do that" and I'm still waiting to talk to a manager. * minutes and still waiting.*The company wants your money and making profits but doesn't want to provide customer service.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Angry Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his Sirius/XM customer service problem that occurred on November 7th, 2017.