Sleepmaster.us: I purchased a mattress after verifying through...
A Sleepmaster.us customer review by GetHuman user ~Ed Cantarella from November 15th, 2017
Background on ~Ed Cantarella's case
GetHuman: ~Ed Cantarella - can you tell our other Sleepmaster.us customers when your case took place?
~Ed Cantarella: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to Sleepmaster.us, and if so, how?
GetHuman: And which of these common Sleepmaster.us customer issues best describes the reason you wanted to talk to them?
(Shows ~Ed Cantarella a list of common Sleepmaster.us problems)
~Ed Cantarella: "Track order" was why I was trying to contact.
~Ed Cantarella's review of Sleepmaster.us customer service
GetHuman: So how would you sum up your experience for GetHuman's Sleepmaster.us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ed Cantarella: I purchased a mattress after verifying through their on-line chat that it was in stock - actually opened another browser window and ordered RIGHT THEN. IT's been two weeks, their site shows no sign it's shipped, they don't return my phone calls. So far, they just ****. They've messed with the wrong person - I do web work for a living, I'll trash them far and wide.
GetHuman: Let's quantify your experience contacting Sleepmaster.us. On a scale of 1 to 5, how easy is it go get help on a Sleepmaster.us problem?
~Ed Cantarella: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ed Cantarella: I'd give them a one out of five on communication.
GetHuman: And what about Sleepmaster.us's ability to quickly and effectively address your problem?
~Ed Cantarella: For that I would say four out of five.
GetHuman: And finally- any advice for other Sleepmaster.us customers?
~Ed Cantarella: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sleepmaster.us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ed Cantarella taken from his Sleepmaster.us customer service problem that occurred on November 10th, 2017.
Sleepmaster.us
1.00 of 5 stars | 1 reviews
~Ed Cantarella's Sleepmaster.us Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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