SmoothFitness.com: I have been waiting for replacement parts(that...
A SmoothFitness.com customer review by GetHuman user ~falkyrian from November 8th, 2017
Background on ~falkyrian's case
GetHuman: ~falkyrian - can you tell our other SmoothFitness.com customers when your case took place?
~falkyrian: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to SmoothFitness.com, and if so, how?
GetHuman: And which of these common SmoothFitness.com customer issues best describes the reason you wanted to talk to them?
(Shows ~falkyrian a list of common SmoothFitness.com problems)
~falkyrian: "Returns" was why I was trying to call.
~falkyrian's review of SmoothFitness.com customer service
GetHuman: So how would you sum up your experience for GetHuman's SmoothFitness.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~falkyrian: I have been waiting for replacement parts(that I already paid for) for * months now. Don't every buy from Smooth Fitness. This company does not support its products.
GetHuman: Let's quantify your experience contacting SmoothFitness.com. On a scale of 1 to 5, how easy is it go get help on a SmoothFitness.com problem?
~falkyrian: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~falkyrian: I'd give them a four out of five on communication.
GetHuman: And what about SmoothFitness.com's ability to quickly and effectively address your problem?
~falkyrian: For that I would say five out of five.
GetHuman: And finally- any advice for other SmoothFitness.com customers?
~falkyrian: Call them early in the day or late. Don't forget any personal or account information you might need for SmoothFitness.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~falkyrian taken from his SmoothFitness.com customer service problem that occurred on November 7th, 2017.
SmoothFitness.com
2.50 of 5 stars | 1 reviews
~falkyrian's SmoothFitness.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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