Softsurroundings.com: Poisonous! A garment I ordered from Soft Surro...
A Softsurroundings.com customer review by GetHuman user ~sickened from November 21st, 2017
Background on ~sickened's case
GetHuman: ~sickened - can you tell our other Softsurroundings.com customers when your case took place?
~sickened: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Softsurroundings.com, and if so, how?
GetHuman: And which of these common Softsurroundings.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sickened a list of common Softsurroundings.com problems)
~sickened: "Track order" was why I was trying to call.
~sickened's review of Softsurroundings.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Softsurroundings.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sickened: Poisonous! A garment I ordered from Soft Surroundings was in some sort of toxic chemical. Upon opening the package I had a severe, potentially fatal, allergic reaction for which I needed an epie shot. Customer service was no help and I'm extremely dissatisfied with this entire company. I'm reporting them to the EPA.
GetHuman: Let's quantify your experience contacting Softsurroundings.com. On a scale of 1 to 5, how easy is it go get help on a Softsurroundings.com problem?
~sickened: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sickened: I'd give them a five out of five on communication.
GetHuman: And what about Softsurroundings.com's ability to quickly and effectively address your problem?
~sickened: For that I would say five out of five.
GetHuman: And finally- any advice for other Softsurroundings.com customers?
~sickened: Call them early in the day or late. Don't forget any personal or account information you might need for Softsurroundings.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sickened taken from his Softsurroundings.com customer service problem that occurred on November 11th, 2017.