Softsurroundings.com: i tried to place an order on line several times...

A Softsurroundings.com customer review by GetHuman user GetHuman-432527 from November 22nd, 2017

Background on GetHuman-432527's case

GetHuman: GetHuman-432527 - can you tell our other Softsurroundings.com customers when your case took place?
GetHuman-432527: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Softsurroundings.com, and if so, how?
GetHuman-432527: I used the 800-240-7076 number I found for on the GetHuman Softsurroundings.com customer phone number page I was on: Softsurroundings.com Customer Service Phone Number
GetHuman: And which of these common Softsurroundings.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432527 a list of common Softsurroundings.com problems)
GetHuman-432527: "Returns" was why I was trying to call.

GetHuman-432527's review of Softsurroundings.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Softsurroundings.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432527: i tried to place an order on line several times, couldnot get it accepted. used customer service * & that was a bad experience too. why should i be penalized by placing an order on the phone?
GetHuman: Let's quantify your experience contacting Softsurroundings.com. On a scale of 1 to 5, how easy is it go get help on a Softsurroundings.com problem?
GetHuman-432527: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432527: I'd give them a five out of five on communication.
GetHuman: And what about Softsurroundings.com's ability to quickly and effectively address your problem?
GetHuman-432527: For that I would say four out of five.
GetHuman: And finally- any advice for other Softsurroundings.com customers?
GetHuman-432527: Call them early in the day or late. Don't forget any personal or account information you might need for Softsurroundings.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432527 taken from his Softsurroundings.com customer service problem that occurred on November 18th, 2017.

Softsurroundings.com

4.00 of 5 stars | 7 reviews

GetHuman-432527's Softsurroundings.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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