Sonic: ordered two drinks and a double cheese burger...
A Sonic customer review by GetHuman user ~Berkman Sonic Austin, Tx. from November 18th, 2017
Background on ~Berkman Sonic Austin, Tx.'s case
GetHuman: ~Berkman Sonic Austin, Tx. - can you tell our other Sonic customers when your case took place?
~Berkman Sonic Austin, Tx.: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Sonic, and if so, how?
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Berkman Sonic Austin, Tx. a list of common Sonic problems)
~Berkman Sonic Austin, Tx.: "Delivery problem" was why I was trying to call.
~Berkman Sonic Austin, Tx.'s review of Sonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Berkman Sonic Austin, Tx.: ordered two drinks and a double cheese burger, and burrito. One of the drinks tasted bad and told car hop it wasn't what I ordered. Car hop pressed button to tell inside to make a new drink and the person on the other side said it was right because she made it herself. I said it tasted bad so the car hop went inside to make another. The girl inside made her come back out and get the drink then the girl inside told the car hop to make me try it. I could hear her through the window. Car hop came out and I told I could hear the girl through the window. I believe the person inside was the manager at the time. Terrible customer service...
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
~Berkman Sonic Austin, Tx.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Berkman Sonic Austin, Tx.: I'd give them a four out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
~Berkman Sonic Austin, Tx.: For that I would say five out of five.
GetHuman: And finally- any advice for other Sonic customers?
~Berkman Sonic Austin, Tx.: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Berkman Sonic Austin, Tx. taken from his Sonic customer service problem that occurred on November 11th, 2017.