Sonos: I have been waiting * days for feedback on supp...
A Sonos customer review by GetHuman user ~thomas from November 13th, 2017
Background on ~thomas's case
GetHuman: ~thomas - can you tell our other Sonos customers when your case took place?
~thomas: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Sonos, and if so, how?
GetHuman: And which of these common Sonos customer issues best describes the reason you wanted to talk to them?
(Shows ~thomas a list of common Sonos problems)
~thomas: "Change order" was why I was trying to call.
~thomas's review of Sonos customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thomas: I have been waiting * days for feedback on support issue with no response after the initial, "please provide the diagnostic" which I did. *I honestly think that you customer support really *****!*Thomas Meurling
GetHuman: Let's quantify your experience contacting Sonos. On a scale of 1 to 5, how easy is it go get help on a Sonos problem?
~thomas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thomas: I'd give them a five out of five on communication.
GetHuman: And what about Sonos's ability to quickly and effectively address your problem?
~thomas: For that I would say four out of five.
GetHuman: And finally- any advice for other Sonos customers?
~thomas: Call them early in the day or late. Don't forget any personal or account information you might need for Sonos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thomas taken from his Sonos customer service problem that occurred on November 6th, 2017.
Sonos
5.00 of 5 stars | 8 reviews
~thomas's Sonos Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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