Sonos: waited * hour and ** mins on old, then automate...
A Sonos customer review by GetHuman user GetHuman-38038 from November 22nd, 2017
Background on GetHuman-38038's case
GetHuman: GetHuman-38038 - can you tell our other Sonos customers when your case took place?
GetHuman-38038: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Sonos, and if so, how?
GetHuman: And which of these common Sonos customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-38038 a list of common Sonos problems)
GetHuman-38038: "Cancel order" was why I was trying to call.
GetHuman-38038's review of Sonos customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-38038: waited * hour and ** mins on old, then automated voice said if I did not want to continue waiting toleave my number and some one would call me back (I had been ** in queue was now *rd) I hour later and I'M STILL WAITIN!!!!
GetHuman: Let's quantify your experience contacting Sonos. On a scale of 1 to 5, how easy is it go get help on a Sonos problem?
GetHuman-38038: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-38038: I'd give them a five out of five on communication.
GetHuman: And what about Sonos's ability to quickly and effectively address your problem?
GetHuman-38038: For that I would say five out of five.
GetHuman: And finally- any advice for other Sonos customers?
GetHuman-38038: Call them early in the day or late. Don't forget any personal or account information you might need for Sonos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-38038 taken from his Sonos customer service problem that occurred on November 15th, 2017.
Sonos
5.00 of 5 stars | 8 reviews
GetHuman-38038's Sonos Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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