Soundstrue.com: Great company. Website needs an update. No bu...
A Soundstrue.com customer review by GetHuman user GetHuman-48230 from November 23rd, 2017
Background on GetHuman-48230's case
GetHuman: GetHuman-48230 - can you tell our other Soundstrue.com customers when your case took place?
GetHuman-48230: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Soundstrue.com, and if so, how?
GetHuman: And which of these common Soundstrue.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48230 a list of common Soundstrue.com problems)
GetHuman-48230: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-48230's review of Soundstrue.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Soundstrue.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48230: Great company. Website needs an update. No button to "continue shopping" after you order something, so cumbersome and time consuming to work with. Products are fantastic, prices are great and return policy outstanding. Their only weak link is their website. Hope they make it better. I've gotten frustrated and they have lost business often due to it.
GetHuman: Let's quantify your experience contacting Soundstrue.com. On a scale of 1 to 5, how easy is it go get help on a Soundstrue.com problem?
GetHuman-48230: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48230: I'd give them a one out of five on communication.
GetHuman: And what about Soundstrue.com's ability to quickly and effectively address your problem?
GetHuman-48230: For that I would say five out of five.
GetHuman: And finally- any advice for other Soundstrue.com customers?
GetHuman-48230: Call them early in the day or late. Don't forget any personal or account information you might need for Soundstrue.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48230 taken from his Soundstrue.com customer service problem that occurred on November 18th, 2017.
Soundstrue.com
3.00 of 5 stars | 5 reviews
GetHuman-48230's Soundstrue.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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