South East Water: Called several times. If you hold for too long...
A South East Water customer review by GetHuman user GetHuman-160099 from November 18th, 2017
Background on GetHuman-160099's case
GetHuman: GetHuman-160099 - can you tell our other South East Water customers when your case took place?
GetHuman-160099: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to South East Water, and if so, how?
GetHuman: And which of these common South East Water customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-160099 a list of common South East Water problems)
GetHuman-160099: "None of those really matches why I wanted to call South East Water that day." was why I was trying to call.
GetHuman-160099's review of South East Water customer service
GetHuman: So how would you sum up your experience for GetHuman's South East Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-160099: Called several times. If you hold for too long, they will simply cut you off to save their statistics. Terrible.
GetHuman: Let's quantify your experience contacting South East Water. On a scale of 1 to 5, how easy is it go get help on a South East Water problem?
GetHuman-160099: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-160099: I'd give them a three out of five on communication.
GetHuman: And what about South East Water's ability to quickly and effectively address your problem?
GetHuman-160099: For that I would say four out of five.
GetHuman: And finally- any advice for other South East Water customers?
GetHuman-160099: Call them early in the day or late. Don't forget any personal or account information you might need for South East Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-160099 taken from his South East Water customer service problem that occurred on November 11th, 2017.
South East Water
2.00 of 5 stars | 1 reviews
GetHuman-160099's South East Water Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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