Southwest Airlines: Southwest wants me to pay an extra $***.** for...

A Southwest Airlines customer review by GetHuman user GetHuman-170257 from November 17th, 2017

Background on GetHuman-170257's case

GetHuman: GetHuman-170257 - can you tell our other Southwest Airlines customers when your case took place?
GetHuman-170257: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman-170257: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170257 a list of common Southwest Airlines problems)
GetHuman-170257: "Refund a Charge" was why I was trying to call.

GetHuman-170257's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170257: Southwest wants me to pay an extra $***.** for their *****-up, and then they direct me over to a busy signal? Are you kidding me?
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
GetHuman-170257: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170257: I'd give them a three out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
GetHuman-170257: For that I would say two out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
GetHuman-170257: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170257 taken from his Southwest Airlines customer service problem that occurred on November 10th, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews
Southwest Airlines ReviewsSouthwest Airlines's Phone NumberAll Southwest Airlines contact info

GetHuman-170257's Southwest Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southwest Airlines in any way.

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