Spectera: I work for an optical and have had terrible cus...
A Spectera customer review by GetHuman user GetHuman-105585 from November 23rd, 2017
Background on GetHuman-105585's case
GetHuman: GetHuman-105585 - can you tell our other Spectera customers when your case took place?
GetHuman-105585: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Spectera, and if so, how?
GetHuman: And which of these common Spectera customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105585 a list of common Spectera problems)
GetHuman-105585: "Coverage question" was why I was trying to call.
GetHuman-105585's review of Spectera customer service
GetHuman: So how would you sum up your experience for GetHuman's Spectera customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105585: I work for an optical and have had terrible customer service. I usually get someone from India whom I can barely understand. I request to speak to a native English speakers. The lab takes forever to get you the glasses and heaven help you if they got it wrong. Any other vision insurance is better than specterrorable.
GetHuman: Let's quantify your experience contacting Spectera. On a scale of 1 to 5, how easy is it go get help on a Spectera problem?
GetHuman-105585: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105585: I'd give them a three out of five on communication.
GetHuman: And what about Spectera's ability to quickly and effectively address your problem?
GetHuman-105585: For that I would say one out of five.
GetHuman: And finally- any advice for other Spectera customers?
GetHuman-105585: Call them early in the day or late. Don't forget any personal or account information you might need for Spectera to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105585 taken from his Spectera customer service problem that occurred on November 20th, 2017.