Speedway: took my info promptly, had to transfer me to a...
A Speedway customer review by GetHuman user ~Farmer from November 28th, 2017
Background on ~Farmer's case
GetHuman: ~Farmer - can you tell our other Speedway customers when your case took place?
~Farmer: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Speedway, and if so, how?
GetHuman: And which of these common Speedway customer issues best describes the reason you wanted to talk to them?
(Shows ~Farmer a list of common Speedway problems)
~Farmer: "None of those really matches why I wanted to call Speedway that day." was why I was trying to call.
~Farmer's review of Speedway customer service
GetHuman: So how would you sum up your experience for GetHuman's Speedway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Farmer: took my info promptly, had to transfer me to another * little longer wait here ( *-* mins) but then problem was resolved adequately. I had tried their regular CustServ first --long wait--only "robot" contact that did not fit my problem. Fed up..Gave up!
GetHuman: Let's quantify your experience contacting Speedway. On a scale of 1 to 5, how easy is it go get help on a Speedway problem?
~Farmer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Farmer: I'd give them a three out of five on communication.
GetHuman: And what about Speedway's ability to quickly and effectively address your problem?
~Farmer: For that I would say four out of five.
GetHuman: And finally- any advice for other Speedway customers?
~Farmer: Call them early in the day or late. Don't forget any personal or account information you might need for Speedway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Farmer taken from his Speedway customer service problem that occurred on November 19th, 2017.
Speedway
2.50 of 5 stars | 13 reviews
~Farmer's Speedway Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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