Spirit Air: * phone calls to ask why the online baggage pri...
A Spirit Air customer review by GetHuman user ~Very Mad from November 5th, 2017
Background on ~Very Mad's case
GetHuman: ~Very Mad - can you tell our other Spirit Air customers when your case took place?
~Very Mad: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Mad a list of common Spirit Air problems)
~Very Mad: "Question About A Booking" was why I was trying to call.
~Very Mad's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Mad: * phone calls to ask why the online baggage price has not been discounted, I am traveling with * people. never did get a person to talk with. So pissed now and I have to go to work and give up.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Very Mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Mad: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Very Mad: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Very Mad: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Mad taken from his Spirit Air customer service problem that occurred on October 27th, 2017.