Spirit Air: Flight was delayed * hours, they let us all sit...
A Spirit Air customer review by GetHuman user ~Spirit Sucks! from November 21st, 2017
Background on ~Spirit Sucks!'s case
GetHuman: ~Spirit Sucks! - can you tell our other Spirit Air customers when your case took place?
~Spirit Sucks!: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Spirit Sucks! a list of common Spirit Air problems)
~Spirit Sucks!: "Complaint" was why I was trying to call.
~Spirit Sucks!'s review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Spirit Sucks!: Flight was delayed * hours, they let us all sit and wait at the airport for * hours before telling us the flight was canceled. The next available flight was ** hours after our original flight ( it was delayed an hour and a half as well). And as far as compensation, a $** credit for my next flight! My husband and I both missed work, which with the money we lost from that We could have had first class tickets on a different airline!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Spirit Sucks!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Spirit Sucks!: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Spirit Sucks!: For that I would say four out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Spirit Sucks!: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Spirit Sucks! taken from his Spirit Air customer service problem that occurred on November 14th, 2017.