Spirit Air: I am trying to check into a flight. The online...
A Spirit Air customer review by GetHuman user ~Fig from November 25th, 2017
Background on ~Fig's case
GetHuman: ~Fig - can you tell our other Spirit Air customers when your case took place?
~Fig: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Fig a list of common Spirit Air problems)
~Fig: "Question About A Booking" was why I was trying to call.
~Fig's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fig: I am trying to check into a flight. The online service is not working. There is no information nor human available to help. Recorded information on the phone does not help in this situation. This is not a discount airline - it is a way to take peoples money - flying American Airlines would have been much cheaper given the tricky way this airline operates. There is no way to get help to check in - and so we will no doubt be charged the even MORE exorbitant fee for checking in at the airport. And goodness only knows what seat we will get. I think I will complain to the FAA and anyone else that will take a complaint on this airline.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Fig: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fig: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Fig: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Fig: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fig taken from his Spirit Air customer service problem that occurred on November 20th, 2017.