Spirit Air: I called Customer Service *s re a fraud charge...
A Spirit Air customer review by GetHuman user ~Unhappy Customer from November 15th, 2017
Background on ~Unhappy Customer's case
GetHuman: ~Unhappy Customer - can you tell our other Spirit Air customers when your case took place?
~Unhappy Customer: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Spirit Air problems)
~Unhappy Customer: "Flight delayed" was why I was trying to call.
~Unhappy Customer's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: I called Customer Service *s re a fraud charge for flight I did not book which appeared on my credit card statement. Could not reach a live person at all after ** minutes of trying. Luckily, my credit card company had better customer service and removed the charge.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Unhappy Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a three out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Spirit Air customer service problem that occurred on November 12th, 2017.