Spirit Air: I have a spirit credit card, tried to use it fo...
A Spirit Air customer review by GetHuman user ~Big Irish from November 8th, 2017
Background on ~Big Irish's case
GetHuman: ~Big Irish - can you tell our other Spirit Air customers when your case took place?
~Big Irish: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Irish a list of common Spirit Air problems)
~Big Irish: "Special Request" was why I was trying to call.
~Big Irish's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Irish: I have a spirit credit card, tried to use it for non peak fares. sent email because their employees in india dont understand the question. I sent them an email they told me non peak is only on holidays. I told them according to their schedule the entire summer from FL to NY is peak. I have not received a response.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Big Irish: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Irish: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Big Irish: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Big Irish: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Irish taken from his Spirit Air customer service problem that occurred on November 3rd, 2017.