Spirit Air: I have been trying for almost **hours to make a...
A Spirit Air customer review by GetHuman user GetHuman-126774 from November 1st, 2017
Background on GetHuman-126774's case
GetHuman: GetHuman-126774 - can you tell our other Spirit Air customers when your case took place?
GetHuman-126774: Yes. It was morning, on October 23rd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-126774 a list of common Spirit Air problems)
GetHuman-126774: "Baggage problem" was why I was trying to call.
GetHuman-126774's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-126774: I have been trying for almost **hours to make a reservation and still do not have one. I just got off the phone with your customer service desk and still can not make my reservation. I can't get past the passenger*customer information page. Each time I click continue it goes back to the same page and I can't move forward with the reservation. What's up with that?*Paula Jackson
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
GetHuman-126774: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-126774: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
GetHuman-126774: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
GetHuman-126774: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-126774 taken from his Spirit Air customer service problem that occurred on October 23rd, 2017.