Spirit Air: I have been waiting for over an hour and ** min...
A Spirit Air customer review by GetHuman user GetHuman-297959 from October 29th, 2017
Background on GetHuman-297959's case
GetHuman: GetHuman-297959 - can you tell our other Spirit Air customers when your case took place?
GetHuman-297959: Yes. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297959 a list of common Spirit Air problems)
GetHuman-297959: "Frequent flyer program" was why I was trying to call.
GetHuman-297959's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297959: I have been waiting for over an hour and ** minutes.*Though I printed my ticket and PREPAID for my bag, they were unable to help all customers in line. Was forced to miss my flight and was told I may have to pay?WTF pay $**-** bucks more and get standard service from a NORMAL airline. Stilll waiting ** min and counting!**Ja
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
GetHuman-297959: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297959: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
GetHuman-297959: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
GetHuman-297959: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297959 taken from his Spirit Air customer service problem that occurred on October 23rd, 2017.