Spirit Air: I lost my wallet inside the airplane. when I i...
A Spirit Air customer review by GetHuman user ~golden eagle from November 28th, 2017
Background on ~golden eagle's case
GetHuman: ~golden eagle - can you tell our other Spirit Air customers when your case took place?
~golden eagle: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~golden eagle a list of common Spirit Air problems)
~golden eagle: "Change flight" was why I was trying to call.
~golden eagle's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~golden eagle: I lost my wallet inside the airplane. when I inquiry at the counter, a lady from Spirit gave a form to fill out, but that was it! It has been three days and I have not heard from them at all. I called everyday at the number provided for the past two days in a row because my return flight home is tomorrow afternoon. No response at all. This airlines *****!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~golden eagle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~golden eagle: I'd give them a five out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~golden eagle: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~golden eagle: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~golden eagle taken from his Spirit Air customer service problem that occurred on November 25th, 2017.