Spirit Air: I tried calling Spirit to get receipts for all...
A Spirit Air customer review by GetHuman user ~Unhappy Flyer from November 19th, 2017
Background on ~Unhappy Flyer's case
GetHuman: ~Unhappy Flyer - can you tell our other Spirit Air customers when your case took place?
~Unhappy Flyer: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Flyer a list of common Spirit Air problems)
~Unhappy Flyer: "Overcharge/Strange charge" was why I was trying to call.
~Unhappy Flyer's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Flyer: I tried calling Spirit to get receipts for all the extra charges at the airport they charged me (checking bags, seat charge). I held and the guy I spoke with said he was sending me receipts. I never got them and had to call back again! More bs to hear an automated person trying to get me to join your stupid club. I will NEVER fly Spirit again!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Unhappy Flyer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Flyer: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Unhappy Flyer: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Unhappy Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Flyer taken from his Spirit Air customer service problem that occurred on November 14th, 2017.