Spirit Air: Jumps you around from one prompt to another, ho...
A Spirit Air customer review by GetHuman user ~Grandma to 11 from November 23rd, 2017
Background on ~Grandma to 11's case
GetHuman: ~Grandma to 11 - can you tell our other Spirit Air customers when your case took place?
~Grandma to 11: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Grandma to 11 a list of common Spirit Air problems)
~Grandma to 11: "Update account information" was why I was trying to call.
~Grandma to 11's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grandma to 11: Jumps you around from one prompt to another, horrible and they took my money and I can't talk to anyone!!! HORIIBLE
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Grandma to 11: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grandma to 11: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Grandma to 11: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Grandma to 11: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grandma to 11 taken from his Spirit Air customer service problem that occurred on November 14th, 2017.