Spirit Air: My "FREE miles disapeared!!! Cant get a human t...
A Spirit Air customer review by GetHuman user ~NO SPIRIT in SPIRIT R from November 26th, 2017
Background on ~NO SPIRIT in SPIRIT R's case
GetHuman: ~NO SPIRIT in SPIRIT R - can you tell our other Spirit Air customers when your case took place?
~NO SPIRIT in SPIRIT R: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~NO SPIRIT in SPIRIT R a list of common Spirit Air problems)
~NO SPIRIT in SPIRIT R: "Overcharge/Strange charge" was why I was trying to call.
~NO SPIRIT in SPIRIT R's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NO SPIRIT in SPIRIT R: My "FREE miles disapeared!!! Cant get a human to talk with called over * numbers!! SAD SAD your airline will fail no matter HOW cheap you advertise flights! YOu can not do business like this and expect coustomers to return! Sing me ff as using up what miles I have left then ill fly DELTA or SOUTHWESt its worth a few more dollars!!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~NO SPIRIT in SPIRIT R: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NO SPIRIT in SPIRIT R: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~NO SPIRIT in SPIRIT R: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~NO SPIRIT in SPIRIT R: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NO SPIRIT in SPIRIT R taken from his Spirit Air customer service problem that occurred on November 21st, 2017.