Spirit Air: My daughter was harrassed and assaulted by boar...
A Spirit Air customer review by GetHuman user ~Darlene Gresham from November 27th, 2017
Background on ~Darlene Gresham's case
GetHuman: ~Darlene Gresham - can you tell our other Spirit Air customers when your case took place?
~Darlene Gresham: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Darlene Gresham a list of common Spirit Air problems)
~Darlene Gresham: "Cancel flight" was why I was trying to call.
~Darlene Gresham's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Darlene Gresham: My daughter was harrassed and assaulted by boarding agent because she said suitcase was too large when it indeed was not only wanted the $*** extra fee. threated my daughter to throw her suitcase in trash can with all the inhalers and breathing devices.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Darlene Gresham: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Darlene Gresham: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Darlene Gresham: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Darlene Gresham: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Darlene Gresham taken from his Spirit Air customer service problem that occurred on November 21st, 2017.