Spirit Air: My minor neice was coming to visit me so I cont...
A Spirit Air customer review by GetHuman user ~Jackie J. from October 31st, 2017
Background on ~Jackie J.'s case
GetHuman: ~Jackie J. - can you tell our other Spirit Air customers when your case took place?
~Jackie J.: Yup. It was morning, on October 28th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackie J. a list of common Spirit Air problems)
~Jackie J.: "Update Reservation" was why I was trying to call.
~Jackie J.'s review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackie J.: My minor neice was coming to visit me so I contacted Spirit to find out what I would need to do for her. I was told to book the flight and call them back. Once I had booked the flight and called Spirit back I was informed it would cost me an additional $***! Needless to say, I was very upset about this and nobody ever told me of additional charges. I said I wanted to cancel the reservation because I was missinformed and they seem to be fine with that. I was not offerd any kind of discount or even felt as though my business was wanted. The did nothing to make me feel they wanted mu business and I have been a loyal customer for many years. My neice is not able to come because now my funds will be on hold for up to two billin cycles! I canceled the flight within an hour and a half and still I must wait for a refund and no deals offered to me at all. Poor customer service as far as Im concerned. My brother is coming to visit with a friend and I'm gonna make sure they use another a
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Jackie J.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackie J.: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Jackie J.: For that I would say four out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Jackie J.: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackie J. taken from his Spirit Air customer service problem that occurred on October 28th, 2017.